Ever started a business and mulled over what must be done RIGHT?
According to the Chartered Institute of Logistics & Transport UK, the key to a successful logistic business harnesses over the 7 principals that businesses have to get it RIGHT.
The incident of the Suez Canal blocked by the huge container ship - Ever Given, has caused an extremely severe impact on the global logistics industry. At the same time, this fact completely exposes the shortcomings in the customer service towards import and export businesses.
Tracking the shipping schedule of goods - a daily task of logistics companies, is classified as evaluating the performance of the customer service on updating information for customers who are very nervous about the status of their own goods.
For a long time, sea shipping has been the most effective solution and chosen by many businesses due to the large tonnage capacity of a ship. However, the potential risks of this mode of transportation always make businesses worried and stressed.
Understanding the role of digital transformation in the logistics industry, many countries around the world, including Vietnam, began to pay more attention to building the models of E-Logistics, green logistics, E-Documents, etc.
Tracking - Cargo – Should do logistics businesses modernize customer care services ?
The need to improve customer experience is increasingly high, especially in digital transformation trends. So whether or not transport businesses move from traditional systems to modernizing customer care services.
Currently, when the Vietnam logistics market is increasingly bustling due to lucrative opportunities coming from Commercial Treaties, the competition between forwarders has become fiercer than ever. So how can they stand out among the hundreds of mushrooming businesses?