The incident of the Suez Canal blocked by the huge container ship - Ever Given, has caused an extremely severe impact on the global logistics industry. At the same time, this fact completely exposes the shortcomings in the customer service towards import and export businesses.
Tracking the shipping schedule of goods - a daily task of logistics companies, is classified as evaluating the performance of the customer service on updating information for customers who are very nervous about the status of their own goods.
For a long time, sea shipping has been the most effective solution and chosen by many businesses due to the large tonnage capacity of a ship. However, the potential risks of this mode of transportation always make businesses worried and stressed.
Ever Given container ship with number 9,466TEU, belonging to the most famous Evergreen shipping agency, suddenly encountered a problem at sea on December 30, 2020. The ship, carrying many containers in large quantities, suddenly collapsed and dropped 57 containers while passing through the route from Busan, South Korea to Los Angeles at about 02:30 UTC.
The Covid-19 epidemic has appeared and caused countries to fall into crisis in all aspects, especially in the economy. Thousands of businesses disappeared, and many industries struggled. However, in Vietnam, logistics have expressed surprise when it has overcome the Covid 19 and showed signs of going up.
The incident of the Suez Canal blocked by the huge container ship - Ever Given, has caused an extremely severe impact on the global logistics industry. At the same time, this fact completely exposes the shortcomings in the customer service towards import and export businesses.
