The incident of the Suez Canal blocked by the huge container ship - Ever Given, has caused an extremely severe impact on the global logistics industry. At the same time, this fact completely exposes the shortcomings in the customer service towards import and export businesses.
The sustainable development of logistics industry has brought a lot of opportunities, but why are Vietnamese logistics companies still holding a very small market share as compared to foreign ones?
Tracking the shipping schedule of goods - a daily task of logistics companies, is classified as evaluating the performance of the customer service on updating information for customers who are very nervous about the status of their own goods.
For a long time, sea shipping has been the most effective solution and chosen by many businesses due to the large tonnage capacity of a ship. However, the potential risks of this mode of transportation always make businesses worried and stressed.
Understanding the role of digital transformation in the logistics industry, many countries around the world, including Vietnam, began to pay more attention to building the models of E-Logistics, green logistics, E-Documents, etc.
Tracking - Cargo – Should do logistics businesses modernize customer care services ?
The need to improve customer experience is increasingly high, especially in digital transformation trends. So whether or not transport businesses move from traditional systems to modernizing customer care services.
Currently, when the Vietnam logistics market is increasingly bustling due to lucrative opportunities coming from Commercial Treaties, the competition between forwarders has become fiercer than ever. So how can they stand out among the hundreds of mushrooming businesses?
According to the General Department of Vietnam Customs, in March 2021, the country’s total value of goods export reached 29,65 billion USD, increased to 46,8% as compared to the previous month. Onwing to that export value, it is proved that Vietnamese logistics businesses have more and more opportunities to gain international commercial and contracts worth about millions of dollars.
In the context of the digital economy and deepening international integration, the problem of developing logistics services in Vietnam is always in a state of urgency when there are too many aspects that need to be upgraded and changed. However, in the past years, there has been no sign of a comprehensive change.
Despite the heavy impact from the Covid-19 pandemic, Vietnam import and export activities in the first four months of 2021 still recorded an outstanding growth at a recording rate within the past 10 years. However, there are many barriers that the import and export market is currently facing.
